Privacy Policy

This Privacy Policy describes how TendersLab (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website at tenderslab.tech (the “Website”), contact us, or engage with our services. TendersLab is incorporated in Israel and operates primarily under Israeli law.

1. Information We Collect

1.1 Information You Provide to Us

• Contact Information: When you contact us, schedule a consultation, or sign up for our newsletter, we may collect your name, email address, phone number, company name, and job title.
• Communication Content: When you communicate with us via the contact form or email, we collect the content of your messages and any information you choose to provide.
• Meeting and Event Information: If you schedule a meeting or attend an event, we may collect information related to the meeting, including date, time, and any notes or materials shared.

1.2 Information Collected Automatically

• Usage Information: We collect information about how you use our Website, including pages visited, time spent on pages, links clicked, and other actions taken.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Website. See Section 7 (Cookie Policy) for details.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and fulfill your requests
• To communicate with you about our services, events, and thought leadership content
• To send our newsletter, where you have subscribed (you may unsubscribe at any time)
• To operate and improve our Website and business operations
• To analyse Website usage and conduct internal research
• To protect the security and integrity of our Website and business
• To comply with our legal obligations under Israeli law and applicable international law

3. Israeli Privacy Law

TendersLab is subject to the Israeli Protection of Privacy Law 5741-1981 (“PPL”) and its regulations. If you are an Israeli resident, you have the right to request access to the personal information TendersLab holds about you, and to request correction of any inaccurate information. Requests may be sent to privacy@tenderslab.tech. TendersLab maintains personal information databases in accordance with applicable PPL registration requirements.

4. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, our legal basis for collecting and using your personal information is as follows:

• Contractual Necessity: We process your information to take steps at your request before entering into a contract, or to perform a contract with you.
• Legitimate Interests: We process your information for our legitimate interests, such as improving our services and communicating with you about our work, provided these interests are not overridden by your rights.
• Consent: Where we rely on consent (for example, for newsletter subscriptions or analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Legal Obligation: We may process your information to comply with applicable legal obligations.

5. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including website hosting (Amazon Web Services), analytics (see Section 7), and email delivery. These providers are contractually bound to process your data only as instructed by us.
• Legal and Regulatory Authorities: We may disclose information as required by Israeli law, regulation, or legal process, or to protect our rights, property, or safety, or those of others.
• Business Transfers: If TendersLab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not sell your personal information to third parties. We will only share your information with business partners for joint marketing purposes where you have given your prior explicit consent.

6. International Transfers

We may transfer your personal information to countries other than Israel. This may occur when we use service providers whose servers are located outside Israel (for example, in the United States or EU). Where such transfers occur, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission (for transfers to or from the EU/EEA) or equivalent protections under Israeli law. You may request details of the specific safeguards applicable to your data by contacting us at privacy@tenderslab.tech.

7. Cookie Policy

Our Website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following categories of cookies:

• Essential Cookies: Required for the Website to function (e.g., storing your cookie preferences). These are set without your consent as they are strictly necessary.
• Analytics Cookies: Used to understand how visitors use our Website. We use Google Analytics for this purpose, which may set cookies including _ga and _ga_*. Analytics cookies are only set after you provide consent via our Cookie Consent Banner.

Cookie	Provider	Purpose	Duration
cookieConsent	TendersLab	Stores your cookie consent preference	12 months
_ga	Google Analytics	Distinguishes unique users	2 years
_ga_*	Google Analytics	Session state tracking	2 years

You can manage your cookie preferences via our Cookie Consent Banner. To opt out of Google Analytics, you may install the Google Analytics Opt-out Browser Add-on. Disabling certain cookies may affect Website functionality.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Policy:

• Contact form submissions and enquiry records: Up to 3 years from the date of last contact.
• Newsletter subscriber records: Until you unsubscribe, plus up to 30 days to process the removal.
• Website analytics data: Up to 26 months (Google Analytics default retention).
• Project engagement data: Governed by the terms of the relevant client agreement.

After the applicable retention period, data is securely deleted or anonymised.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Data Portability: Request transfer of your information to another provider in a structured, machine-readable format (EU/EEA users).
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@tenderslab.tech. We will respond within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to contact us immediately at privacy@tenderslab.tech if you suspect any unauthorised use of your information.

11. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such information, please contact us at privacy@tenderslab.tech and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated by posting an updated Policy on this page with a revised effective date. We encourage you to review this Policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

If you are located in the European Union and have unresolved concerns about our processing of your personal information, you have the right to lodge a complaint with the data protection authority in your EU member state.

Effective Date: July 6, 2026